How to Fix Online Casino Geo-Restriction Issue

July 26, 2023 By Christine Margret No Comments 5 minutes

Geolocation is a cornerstone of online casinos and sportsbooks. It ensures that betting activities remain legal and compliant with jurisdictional rules. However, players often face casino geolocation challenges, particularly in New Jersey. This article explores some issues in depth, providing you with the knowledge you need to navigate and solve these challenges for a better gaming experience.

Why Online Casinos Need Access to Your Geolocation

Geolocation is essential for online casinos – big betting sites like MGM, FanDuel, Bet365, and Caesars Sportsbook. They use it to check that players are in places where they are allowed to bet. This keeps the betting sites on the right side of the law. GeoComply, a top geolocation software, helps with this. But even with this high-tech help, players still need help. We’ll talk about these problems in the following sections.

Even though knowing a player’s location is very important for online gambling sites, players often run into problems that can spoil their fun. Here are some common issues:

• Can’t Check the Location on Some Devices. Players, especially those using Chromebooks, often find that gambling apps can’t check their location.
• Geolocation Software Doesn’t Work. Sometimes, the software that checks a player’s location, like GeoComply, doesn’t work. This makes it hard for gambling sites to check a player’s location.
• Location Check Doesn’t Work on Some Platforms. Sometimes, certain gambling platforms, like Bet365, can’t check a player’s location.
• Problems with Geocomply Tokens on Fanduel. Players often need help with issues like not being able to get a Geocomply token on Fanduel or games not appearing as they should.
• Location Timeout Errors on BetMGM. Some players get a “location timeout” error on BetMGM, which means a problem with the location check.

For a more comprehensive guide on what to do when geolocation is not working, refer to this detailed troubleshooting guide.

Inaccurate Geolocation Results

Occasionally, online casinos encounter difficulties in accurately determining a player’s location. This issue prevents players from accessing their accounts and participating in games. If the location is incorrect, it could give the impression that players are placing bets from locations where it’s not permitted, potentially causing legal complications.

Several factors lead to incorrect geolocation results. These include:

• Device Settings. The geolocation software functions properly only when location services are enabled on a user’s device.
• Internet Connection. A stable internet connection significantly impacts geolocation accuracy.
• Outdated Browser or App. If the browser or online casino app is not up-to-date, it may be incompatible with the geolocation software.
• Software Issues. Occasionally, issues with the geolocation software, such as bugs or glitches, result in inaccurate geolocation results.

Most of these problems are often resolved by checking and adjusting device settings, ensuring stable internet connectivity, updating browsers or apps, and addressing software issues.

VPN and Proxy Usage to Bypass Geolocation Restrictions

Although many gambling sites prohibit using Virtual Private Networks (VPNs), some individuals still use VPNs for gambling purposes. It’s essential to note that when signing up for a gambling website, residential ID checks are typically required to verify the user’s country of residence.

As a result, using a VPN to access gambling websites outside of one’s country is usually not feasible. However, some people employ a gambling VPN to access their regular betting sites temporarily abroad. This process involves circumventing geographical restrictions to continue betting on familiar platforms away from their home country. Here’s how to do it:

• Subscribe to the best VPN, such as FastestVPN
• Download the VPN app on your device
• Choose the VPN server located in the same country where the gambling site locates
• Visit the gambling site and enjoy complete access.

Important Tip! We strongly discourage using a VPN for any illegal activities. If gambling is restricted in your country,  refrain from using VPNs to bypass geographical restrictions for gambling, and comply with local laws and regulations. Moreover, Smart location-checking software like GeoComply can usually spot and stop attempts to fake a location using VPNs or proxies. It’s a good idea to follow the rules set by online casinos and the place where you live.

How to Fix Online Casino Geo-Restriction Issue- More Tricks

Addressing geolocation problems might seem challenging, but most issues come with simple solutions. Here’s a guide on how to rectify geolocation casino issues:

• Check Your Location Settings. Confirm that the location services on your device are active. You will typically find these settings under “Privacy” or “Location Services” in your device’s settings.
• Clear Your Browser Cache and Cookies. Deleting your browser’s cache and cookies resolves location-related issues. This option is usually located in the “More Tools” section of your browser’s menu.
• Disable VPN or Proxy. If you’re using a VPN or proxy, consider turning it off. These services often interfere with geolocation software and cause it to provide incorrect results or fail completely.
• Check Your Internet Connection. A stable internet connection is critical for the proper functioning of geolocation software. Ensure that you’re connected to a reliable network.
• Update Your Browser or App. Confirm that your browser or the app you’re using to access the online casino is up to date. Older versions of browsers or apps could have compatibility issues with geolocation software.
• Contact Customer Support. If you’ve followed all the above steps and still experience problems, consider contacting the casino’s customer support. They are equipped to guide you through the troubleshooting process and provide further assistance.

Remember, each issue requires a different solution. What works for one problem does not work for another, so it’s crucial to understand what’s causing your specific geolocation issue. By following these steps, you should be able to resolve the most common geolocation problems.

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