Frequently Asked Questions

A VPN benefits you in multiple ways, such as hiding your IP and providing you complete online freedom, anonymity, privacy, and data protection. Moreover, it enables you to bypass geo-restrictions and access previously inaccessible sites.

The basic plan starts at $5 per month. We also offer a discounted annual subscription for $19.95 per year and a Lifetime plan for $40. We recommend heading to our pricing page for the further details.

FastestVPN only offers a 31-day money-back guarantee instead of a free trial. You can try the service during this time, and if it doesn’t align with your requirements, then you can cancel the subscription and request a refund. However, you must remember that you can only get a refund if you cancel within the 31-day period.

FastestVPN has a strict No-logs Policy. We only save the essential user information, like the username, password, and login attempts that you make to our server, to counter the abuse of multi-login features and troubleshoot any server-end errors. Please visit our Privacy Policy for details.

FastestVPN supports 10 simultaneous device connections, which means you can use your single account on 10 different devices. We also offer extra simultaneous log-ins for $4 per additional device.

We offer servers in 50+ countries,100+ locations, and 800+ servers, including the US, UK, Brazil, India, Ireland, and Australia. Please visit our FastestVPN Server Locations page for details.

We only offer Static IP addresses. You can get a Static IP from our Pricing page, where you can subscribe for the optional add-ons.

Yes, you can use FastestVPN with Netflix. Download the FastestVPN application on your streaming device and connect to a server of your choice to access limited Netflix libraries. For more information, please contact support via email at [email protected] or live chat.

Please visit the FastestVPN setup guide for Apple TV here. For Android TV/ Android Box, you can download the FastestVPN App from the Play Store. If your Smart TV doesn’t have an Android OS, you can manually configure FastestVPN on your WiFi Router and then connect your TV to that WiFi connection.

Internet speed depends on factors like the connection’s stability, VPN protocol, and the distance between your actual location and the VPN server. Our 10GBPS servers ensure the best speeds and bandwidth. However, we recommend connecting to a server closest to your actual location for a high internet speed.

Please check your email inbox/junk/spam or promotions folder and look for FastestVPN emails. If you cannot locate any, please contact our support team or reset your password.

Please check your email inbox, junk spam, or promotions folder and see if there’s an email from FastestVPN. If you are unable to find any, please contact our support.

No, you can’t directly change it. However, if you do need to change it for some reason, please contact our customer support.

Yes, you can change your account password by logging in to your account via the app or the website. Go to Account Settings and Security > Security Tab > Change Password.

VPN connections can be slow due to added plug-ins, protocols, and encryption, which provide your devices with end-to-end security. We recommend connecting to the server closer to your location (choose select Smart Connect). Alternatively, you can switch between different protocols and run a speed test to find which protocol gives the best internet speed.

Connect to FastestVPN, check the speed at http://www.speedtest.net, and note down the download and upload speeds. Do not close or refresh the speed test page and disconnect FastestVPN. Then, on the SpeedTest page, click ‘Again,’ and it will find your connection speed without a VPN connection.
Compare both speeds, i.e., with and without VPN. If there is a major noticeable drop in speed with VPN, try the following steps. Often, speed is related to the protocols you select, as PPTP offers a higher speed rate but weaker encryption, contrary to the L2TP and OpenConnect, which offer stronger encryption but slightly slower speed. For the best experience, use WireGuard to enhance Internet speed and data security.

You must change your password right away by choosing the “Forgot Password” option from the login page. If you face any issues, contact the customer support team right away. Moreover, when setting a new username and password, use the upper and lower cases, numbers, and alphanumerics. Your credentials are also the key to the vault; you must keep a hard-to-guess password.

Switch between protocols if the VPN keeps disconnecting. If that doesn’t work, switch between the servers. If the issue persists, turn off your firewall from the settings so it doesn’t block your VPN connection. If nothing works, then check your ping and contact your ISP as the last resort.

Go to the FastestVPN app > Settings (denoted by a gear icon) > Protocols. Meanwhile, to change a server, select the Power icon > Locations and choose a server.

Some antivirus programs block VPN applications, and you can change the settings if the antivirus blocks the FastestVPN app. Go to Settings > Blocked Applications. Check if FastestVPN is there. If yes, then toggle off the switch beside FastestVPN. You should also check the Firewall and add an exception for FastestVPN to get unhindered connections.

Yes, FastestVPN offers a dedicated Amazon Fire Stick/ Fire TV app. Please read the setup guide here to install FastestVPN on your Amazon FireTV Stick.

You can boost the VPN connection by connecting to the nearest server (select Smart Connect), changing the protocols, and ensuring a reliable Internet connection.