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Frequently Asked Questions (FAQ) - FastestVPN

A VPN benefits you in multiple ways such as hiding your IP and providing you complete online freedom, anonymity, privacy as well as data protection. Moreover, it enables you to access various websites or online channels which are geo-restricted.

Please find our Monthly, annual and biennial plans here

We are not offering Free Trial at the moment, but we do offer a 7-day money back guarantee so there’s no risk whatsoever.

No, we do not track or log your information except some necessary data such as username, password and session logs etc. Please visit our Privacy Policy for details.

Yes, you can use a single FastestVPN account in up to five devices simultaneously.

Yes, FastestVPN supports P2P sharing and downloading on specific servers.

Currently we are offering Static IP addresses only.

No, FastestVPN does not support Netflix.

For this, you need to setup FastestVPN in a router. Make sure that the router should be a separate one and not that which you use to connect to the internet

Speed depends on many factors, for example stability of your internet connection, VPN protocol you are connected to, distance between your actual location and VPN server etc. At FastestVPN, your service speed is generally not compromised. It is also recommended to connect to a server which is geographically closest to your actual location.

Please check your email inbox/ junk/ spam or promotions folder and look if there’s any email by FastestVPN. If you are unable to locate any, please contact our support.

No, you cannot change it but in case you need to change it necessarily for some reasons, then please contact our customer support.

Yes you can, and for this, login to your Client Area and then click ‘Hello’ on the right side where you will find the ‘Change Password’ option in the drop down list. Using this option will change both your client area and VPN password.

Why does your internet speed drop?

Normally VPN connections are slow due to added plug-ins, protocols, and the encryption, which is providing your devices end-to-end security. However, at FastestVPN your service speed is generally not compromised but also enhanced when turned-on. If you do face any issue regarding speed at some point then know that there must be a critical error at the back-end operations of the VPN.

How can I fix/ increase my speed?

Connect to FastestVPN and check the speed at http://www.speedtest.net and note down the download and upload speeds. Do not close or refresh speedtest page and disconnect FastestVPN. Then in the seedtest page, click on ‘Again’ and it will now find your connection speed without VPN connection. Compare the both speeds i.e. with and without VPN. If there is a major noticeable drop in speed with VPN, try following steps.

  • Change VPN protocol
  • Change server location
  • Turn the firewall off

Often speed is related to the protocols you select as PPTP offers higher speed rate but weaker encryption in contrary to the L2TP and OpenConnect, which offer stronger encryption but slightly slower speed.

Your username and password are case sensitive so make sure to enter the upper case and lower case letters same as received in the email by FastestVPN. Still if it doesn’t work, please contact our customer support anytime

Please follow these steps in this case.

Switch the VPN protocol

If you face any disconnection issues while using our VPN service, you can switch between different protocols.

Switch between the servers

Try switching between servers offered by FastestVPN.

Turn the firewall off

You’d need to check your router or 3rd party Firewall settings if you are facing unstable connection issues as firewall tends to conflict with the VPN. What you need to do is turn-off your firewall from the settings so that it enables your VPN to stay connected.

Check your Internet connection

If after trying every step in this guide you are still facing problems in connection then there might be some issues with your ISP not being able to route you with proper service or might have limited internet connection activity. In this case, you are recommended to check your ping.

Click on the menu button at the top left side and click on “Locations” to change server/ location, while click on “Settings” to change VPN protocol.

You are recommended to turn off your Antivirus in that case.