PROCESSING OF PERSONAL DATA
FastestVPN processes your data very selectively and at a minimum. Our aim via the information collected is to maintain the service, process payments, and smoothen the entirety of the FastestVPN apps and website. We’ve lined out the kind of data collected and branched them into various categories:
Information on Account Creation
Email address - When you proceed to create your account with FastestVPN, we ask for a working email address. This is the minimal information collected to stay in contact with our customers.
Social Networks Data
Account data - Even though FastestVPN has social networking accounts to stay connected with future or current customers (Facebook, Instagram, Pinterest, LinkedIn, and Twitter,) we do not collect nor store any email addresses or personal data.
Information on Payments
Payment data - There are several payment methods included on the FastestVPN account creation page that you can choose from, like Credit Card, PayPal, or Crypto. FastestVPN processes payments through a well known payment processor Fastspring. So no credit card details are collected at our end, once the transaction has been placed.
Country details - Most VPNs collect the customer's location for VAT calculation; however, we do not. Our customer base is scattered worldwide, but a particular customer’s location is never stored; it interferes with privacy protection plan. However, if users are looking for specific country-related queries, like “Does Netflix work with FastestVPN?” we ask you to state your region or country to help further resolve your problem.
Payment fraud prevention - When a fraud transaction is reported, we ask our users to provide a transaction ID, transaction date, and payment amount. Your email ID is then verified via our payment management partners. However, if there is a high risk of payment transactions, we decide whether to process them or not.
Information via Communication Sources
Email address - Your email address is collected when you sign up for the service. This way, we can stay in contact with existing customers, send them updates and news alerts, and respond to queries or complaints lodged. However, once you end your subscription, your email is deleted from our systems.
Communication tracking via email - FastestVPN has tools to perform mass email campaigns. Once you interact with the service via email, like clicking on the unsubscribe button or troubleshooting via your operating system, our service is alerted. However, we have no information on your device or OS. Once you contact us, we ask you to provide your device model or version number to help solve the existing issue.
Live chat - If users or visitors have questions, FastestVPN offers a live chat option for you to get immediate responses. What information we ask for existing customers is an email address, which is already stored.
Website Data Collection
IP address and OS logs - We understand your concerns about IP address surveillance and device tracking. However, we do not log or store them. This defeats the purpose of using a VPN for online protection and security. You’re free to visit our websites and scan through our tutorials, how-to guides, etc., and you can continue to do so privately.
Cookies - To keep you anonymous and prevent cookie trail collection, we do keep a connection with our affiliates to understand where our customers are coming from once they make a purchase via affiliate sites. No amount of identification is stored for a particular user, apart from keeping tabs on traffic coming in through partners. Other than the above, no cookies are stored.
Data collection on affiliate programs - Participation in the FastestVPN affiliate or referral program requires you to submit personal information like your company name, email ID, or website address. We might use it for maintaining your existing account with us, and for the arrangement of services to which this program refers. We also use it to comply with regulations regarding your registration and verification of your information provided to us; to prevent fraudulent acts.
Terms for Processing Personal Data
FastestVPN takes several measures to safeguard user-information, both technically and physically in our offices. Only people designated to perform certain duties are able to access user-information. But a service can only do so much to protect its users. You, as a user, must always remain vigilant about sharing your FastestVPN account and user-information on the internet. Because FastestVPN does not store activity logs, a government’s request to share data cannot be tied to any specific user.
Fulfillment of contract upon purchase - Once you make a purchase, your email ID can be used to give you access to our service and to ensure smooth purchase transactions. This secures the best security, privacy, and exemplary performance of our website and software.
Consent provided by users - We process your information when our users or affiliates give us consent. Through this, we send out marketing emails, or new promotion alerts, keeping you in the loop. However, apart from that, no identifiable information is stored nor manipulated in any way.
Legal obligations - We do not store personal information but keep records of your email addresses to stay in connection with existing users. If legally required to make or break a contract upon abuse of service, we are at liberty to process it via your email.
Sharing Personal Data
Service providers - To ensure the smooth running of operations on our service, we have affiliations with third parties to process payments and attend to live chat requests via Tawk.To, to monitor the conversion attribution systems via Post Affiliate Pro or to run the website or app diagnostics.
Protection of our rights - We are at liberty to disclose data if led to legal issues and to exercise our power of rights. This prevents fraud or other illegal notions that can harm the service.
Business transfers - We do not share any personal information for business transfers. Only if required it’s done on user consent.
Requests for data - If data is requested by law, we have nothing to offer since we do not store any.
Rights to Personal Data
Request FastestVPN to give you access to the personal information collected on you.
Delete any data you don’t want us to have. This is rarely the case since only email addresses are kept logged.
Restrict how we process your information.
Update any information that you feel FastestVPN needs access to.
File a complaint if you’re experiencing issues with the service.
Request a refund for our service if it’s incompatible with your device or you’re not happy with it. We offer a 15-day money-back guarantee that you can use, which also depends on your case. Read the refund policy for more.
Please note - FastestVPN terminates all data when you deactivate or terminate your account. You can opt-out of the service at any time, but a refund may only be requested within 15 days after subscribing to FastestVPN.
Data Protection Practices
Retention and Deletion of Data
As mentioned, FastestVPN only holds on to non-identifiable information for as long as you have an account with us. For information collected or retained, we keep email addresses, billing data, the amount paid, and the method of payments. No other information is stored.
Child Protection Law
FastestVPN in no way allows the collection of personal data from anyone under the age of 18. So, if you’re under 18, please refrain from sending information to FastestVPN. We will only accept accounts from legal-of-age users or purchases made through parental supervision. If, however, we do manage to receive data from minors, we take action to delete it immediately.
Additional Terms of Policy
We at FastestVPN are here to protect your rights to the internet, maintaining your online security, privacy, or how you use the web. However, we are not to be held responsible for how our customers choose to exercise those rights. We, FastestVPN, “do not condone the violation of regulations related to the state's laws nor encourage unlawful activities with the affiliation of our services.”
If there are any concerns, queries, or complaints related to account creation, use of information, payment transactions, app installment requirements, or others, feel free to contact us:
Via Live chat