ITVX Not Working With VPN – How to Fix ITV Hub Proxy Error

June 22, 2026 By Nancy William No Comments 6 minutes

ITVX, previously known as ITV Hub, is an ad-supported British streaming service that is operated by ITV plc. Since this streaming service is only available in the UK, most users are trying to access it with a VPN while traveling abroad. However, there have been complaints about ITVX not working with VPNs.

ITVX Not Working With VPN

Think of it as you sitting down to watch a British drama that was on your mind, or maybe a live football match. You sign into your VPN, connect to a UK server, and then head to ITVX. This is something you’re already accustomed to doing, but this time, you get an error message.

It can be the ITVX error code ITV-102, 01-04, 10-006, or a simple “content not available in your region” warning.

This issue has become pretty common, particularly since most licensed streaming services are now cutting access to their platform via VPNs. It’s also the case with ITVX (ITV Hub), which has significantly improved its ability to detect and block VPN connections.

The platform is simply enforcing regional licensing agreements; it only has the rights to broadcast most content within the UK. This is bad news for UK expats abroad; the service actively blocks IP addresses that appear to be coming from outside the country .

However, the good news is that these blocks are rarely permanent. So, if you’re among the few who are experiencing this, this guide will show you how to fix ITV Hub proxy error.

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Why is ITVX Not Working with VPN?

Does ITVX block VPNs? If not, why is my VPN not working with the service? These questions are quite common. The thing is, ITVX checks multiple factors to determine your location, not just your IP address.

This also depends on whether the IP belongs to a known data center (a common sign of a VPN), DNS consistency, the device’s time zone, and even browser fingerprinting.

Here are a few specific error codes that you may encounter that correspond to the detection method:

Errors ITV-1S-102, ITV-1X-102, ITV-1T-102: These are generic codes indicating that ITVX has detected a VPN or proxy being used.
Error 01-04: This often appears with the message, “Due to our broadcast and content licenses, you can only watch ITVX in the UK.” This is a direct regional block.
Error 10-006: Indicates that the platform has detected VPN traffic and is actively blocking the connection.
Errors 01-01 and 10-07: These are often related to cached data on your device that contains location information from a time when you were not connected to the VPN . For example, error 01-01 signals a geo-restriction issue. This is often linked to a “Can’t Play This Content” message.

How to Fix ITVX Proxy Error or ITVX Not Working with VPN Error

Here is a systematic approach showing you how to resolve the issue. However, before starting, give it a run-through to understand the whole picture. Let’s get started:

1. Switch VPN Servers

You’ve probably heard this over and over, and the thing is, it works. It’s the simplest yet most effective fix. Not all UK VPN servers work the same, nor are they equal to begin with. Some are continuously detected and blocked. Try the following:

Connect to a different server in the UK. FastestVPN has options for you to try.
Check to see if the server you’re using is labeled specifically for streaming; use those instead.
If available, try a dedicated IP address, which is less likely to be blacklisted.

2. Adjust Your VPN Settings

Next, the settings on the VPN app matter, and most users often avoid them. Here’s what to try:

Change the VPN protocol: You’ll be surprised how differently they work, each giving different results. Enable Obfuscation or Stealth Mode: If available, this feature disguises your VPN traffic as regular, non-VPN HTTPS traffic. This is often a very effective solution
Disable IPv6: Some VPNs only tunnel IPv4 traffic. If your device is leaking IPv6 requests, it can reveal your real location. You can disable IPv6 in your device’s network settings.
Use your VPN’s DNS: In your VPN settings, ensure you are using the DNS servers provided by the VPN service.

3. Clear Your Cache and Cookies

This step is crucial, especially when you see errors 01-01 or 10-07, but it is also helpful generally. Your browser or app stores old data that can reveal your actual location. Clear this data while you are not connected to the VPN, and then close your browser. Here’s how:

From your browser: Go to settings, find the option to clear browsing data, select All time, and check both “Cookies and other site data” and “Cached images and files.” Then click to clear the data.
Via mobile app: Go to your device’s app settings, find the ITVX app, and clear its cache and data.

4. Check Device and Network Settings

Set device region and time: Ensure your device’s time zone, language, and region settings are set to the UK. It’s a dead giveaway if not set right.
Disable location services: If the ITVX app on your phone has access to your GPS location, deny this permission. Your GPS signal will reveal your actual location.
Disable network-wide Ad Blockers: Some DNS-based ad blockers or privacy tools interfere with ITVX’s ad delivery. This could break your streaming.
Restart your Router and device: This helps give your device and location a hard refresh, avoiding stale NAT tables and DNS caches.

5. Contact Your VPN’s Support Team

If all fails, simply contact the VPN support team for assistance. They often monitor which UK IP addresses are currently working and can recommend a specific server to connect to.

To Conclude

And that’s a wrap on the “ITVX not working with VPN” issue. The key is to match your physical IP address, your network layer (protocol, DNS, IPv6), and your device context (time, cache, location permissions) so they all consistently indicate that you’re actually in the UK . Most issues are resolved by cycling through these steps.